Troubleshooting Guide

Quick solutions for common RESUMIXX issues, organized by problem type for fast resolution.

Quick Diagnostic Checklist

Before diving into specific solutions, try these common fixes:

• [ ] Refresh the page - Solves many temporary loading issues
• [ ] Clear browser cache - Removes corrupted stored data
• [ ] Check internet connection - Ensure stable connection to RESUMIXX servers
• [ ] Verify login status - Make sure you're logged into your RESUMIXX account
• [ ] Update Chrome browser - Ensure compatibility with latest extension version
• [ ] Restart browser - Clears memory issues and temporary conflicts

Chrome Extension Issues

Extension Not Showing on LinkedIn

Symptoms: RESUMIXX icon missing from toolbar or not working on LinkedIn pages

Solutions:

1. Check Extension Status

   • Go to chrome://extensions/
   • Find RESUMIXX and ensure it's enabled
   • Toggle off and on if necessary

2. Pin Extension to Toolbar

   • Click the puzzle piece icon in Chrome toolbar
   • Find RESUMIXX and click the pin icon
   • Extension should now appear permanently

3. Verify LinkedIn Permissions

   • Right-click RESUMIXX icon → "Manage extension"
   • Check that LinkedIn.com is in allowed sites
   • Refresh LinkedIn page after permission changes

4. Clear Extension Data

   • Go to chrome://extensions/
   • Click "Remove" on RESUMIXX
   • Reinstall from Chrome Web Store
   • Log back into your account

Account and Authentication Issues

Extension Shows "Not Logged In"

Symptoms: Extension doesn't recognize your login status

Solutions:

1. Refresh Authentication

   • Log out of RESUMIXX website
   • Clear browser data for resumixx.com
   • Log back in and test extension

2. Cookie Sync Issues

   • Ensure cookies are enabled in browser settings
   • Add resumixx.com to cookie exception list
   • Clear cookies specifically for RESUMIXX domains

3. Session Expiration

   • Login sessions expire after inactivity
   • Log back in through extension or website

Billing and Subscription Issues

Payment Problems

Card Declined or Payment Failed

Solutions:

1. Verify Payment Information

   • Check card number, expiration date, and CVV
   • Ensure billing address matches card registration
   • Try different payment method if available

2. Bank and Card Issues

   • Contact bank to authorize subscription charges
   • Some banks block recurring payments by default
   • Try using PayPal or alternative payment method

3. Account Status

   • Ensure account is in good standing
   • Check for any holds or restrictions
   • Contact support for account-specific payment issues

Getting Additional Help

When to Contact Support

Contact RESUMIXX support if:

• You've tried all troubleshooting steps without success
• You're experiencing billing or payment issues
• You need account-specific assistance
• You're reporting a bug or technical issue

How to Contact Support

Through Website:

• Visit support section on RESUMIXX website

Information to Include

For Technical Issues:

• Chrome version and operating system
• Specific LinkedIn job URL where problem occurred
• Exact error messages or symptoms
• Screenshots of problem (if visual issue)

For Account Issues:

• Account email address
• Subscription plan and billing information
• Specific dates when problems occurred
• Any error messages received

Response Time Expectations

• Email Support: 24-48 hours for most issues
• Billing Issues: Priority response within 24 hours
• Technical Bugs: Resolution timeline depends on complexity

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Still experiencing issues? Don't hesitate to reach out to our support team - we're here to ensure RESUMIXX works perfectly for your job search needs.